Hub 5 Ethernet problem

[Tonyf100]

Hi all, I’m having major problems with my hub 5 router, the wifi works ok…. Until I plug in an Ethernet cable, when I connect one the WiFi just drops. We had an engineer out a while back and all he said was to just use WiFi. My problem with that is I have a cctv system that needs an Ethernet connection. 

any ideas on what the problem is and what the I can do to get it sorted

Thanks

[Cardiffman282]

Maybe try a 60 second pinhole reset of the hub with no ethernet connection. 

[legacy1]

What? You want to use wire in 2024! are you mad!

VM ever pushing people to buy their own router with 1Gb ports and use hub in modem mode.

[goslow]

Similar topic reported last week

https://community.virginmedia.com/t5/Networking-and-WiFi/Hardwire-issue-sudden-loss-of-broadband/td-...

Perhaps it is a new 'feature' of the Hub 5

[Tudor]

Have you tried a different cable? Could be a short in the cable causing a problem.