Hardwire issue - sudden loss of broadband

[alittlemark]

Morning all

I have a hub 5 with 1gig bb, connected by cat6 I have an access point in the garden and a powered 5 port switch which has my tv and my Sonos boost connected , up until Saturday at about 3 pm it’s been running fine with no issues then all of a sudden I loose everything wired bb and Wi-Fi .

reset everything and even did a hard reset and still nothing, I have disconnected everything that is hardwired and I get Wi-Fi back .

been onto Virgin and they changed the hub yesterday afternoon but with in an hour of the engineer leaving the same again no bb or Wi-Fi , so I disconnected the hardwired again and with in minutes is back.

has anyone any idea what the issue might be 

many thanks

mark 

[MOD EDIT: Subject title changed for clarity]

[goslow]

There is a long topic here on the Hub 5, use of switches and the 2.5 Gbps port

https://community.virginmedia.com/t5/Tech-Chatter/Hub-5-Firmware-Upgrade/td-p/5480079

not sure how/if this fits exactly with your situation but you can see if anything above applies to your setup.

[Adduxi]

Yes, until this 2.5 Gb port is sorted for various reasons, it seems best to avoid using it.  I’ve stopped using it some time ago. 

[alittlemark]

Hi guys

it doesn’t matter what port I use as soon as I hardwire anything Wi-Fi is stopped dead along with my hardwire connection 

[goslow]

Describe your setup in a bit more detail.

From your description, I have read this as

Hub 5 (Router mode inc wi-fi) >> Cat 6 cable >> Switch >> Access point + TV + Sonos

Are you using just one Cat 6 cable to link to the switch or some different arrangement? Is the Cat 6 cable a long 'uplink' cable from the hub to a garden room or similar?

Are you able to test one item at a time direct into the hub and see if it is any one device causing an issue?

[alittlemark]

Hi there 

so set up as follows 

hub 5 to powered 5 port hardwired with cat6 cable 

from 5 port (hardwired) to tv , Sonos boost and TP-Link access point in the garden

i have tested individually firstly plugging each one into the hub 5 directly and then going from hub 5-5 port - device 

each time i get the same result with in no more than a couple of minutes i loose connection but if I leave the hub 5 as a stand alone just WiFi I have no issues what so ever

hope that makes sense 

cheers

mark

[Adduxi]

What make and model is your "powered" switch and do you mean it is PoE?  If so are all the ports PoE?

[alittlemark]

I would have to check the port when I get home 

The garden WiFi runs off one of these 

TP-Link EAP110-Outdoor

[alittlemark]

the powered switch runs off the mains the garden is Poe 

[Adduxi]

I use TP-Link EAP's and they are fine over PoE.  But the initial switch after my Hub 5 is not a PoE switch, so don't know if that helps or not.