Hub 4 overheating and electrical burning smell

[SDSwann]

Hi, yesterday my HUB 4 starting seriously overheating, I think possibly there were some sparks and there is an electrical burning smell coming off of it. a quick look suggests that the fan has burnt out, though I've not opened it up to look more closely.

Is there a way to obtain a replacement Hub and power supply?

[jbrennand · Accepted solution]

Dont switch it back on!.  A VM person will respond soon and should be able to source a replacement.

[David_Bn]

Thanks for reaching out to us @SDSwann, and a very warm welcome to you!

Sorry to hear of the issues with the hub and as @jbrennand advises, please refrain from rebooting the hub.

Check out the envelope in the top right hand corner for a private message from me.

Thanks,

David_Bn

[David_Bn]

Thanks for working with me via our private messaging function @SDSwann and I'm pleased we were able to have this booked in for you.

Do please keep us updated with how the visit from our engineer goes and if anything else is required, do please report back to us

Thanks,

David_Bn