Showing results for 
Search instead for 
Did you mean: 

Hub 4 not detected by VM Connect

Tuning in

When I was unable to login to hub 4, I was advised to reset. That worked and I can now login. However, the VM Connect app will not now detect the hub!


Very Insightful Person
Very Insightful Person

First try deleting and reinstalling the App


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Sorry, didn't help

Hi there @peteclen Thanks for reaching out to us on the Virgin Media forums. 👋🏼

I'm sorry to hear about the issues with the Virgin Media Connect app. 😞
May I ask what device you are using and what operating software it is on? Have you downloaded the latest version of the app?
Are you able to download the app on another device and see if it works there? Please also try to clear all app cache data and cookies and see if it works after.

Let us know how it goes.

Kind regards,

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Thanks for replying.

I'm using a Samsung A50 mobile on Android. I've re- installed VM Connect, and deleted all data and cache. All to no avail.

I'll try on a different device when I get the chance. I also plan to upgrade my phone in the near future. Hopefully that will fix it.

Hi @peteclen thanks for your reply.

No problem at all, please keep us posted and we do hope this is resolved for you soon!
Many thanks



Check that you can still login to the Hub menu at  i.e. it accepts the password and displays a working menu.

If the Hub 4 menu has failed again, that also appears to block access for the VM Connect app or to leave the VM Connect app stuck in an Optimize Wi-Fi loop.

No longer able to login to hub. Appears to accept password, then... Nothing.

Also, WiFi signal erratic, even near hub. In other rooms it's poor. Obviously, unable to confirm speed with VM Connect, but Ookla speed test shows 7.60Mb download, 7.53Mb upload in next room. I'm on 1Gb!

Alessandro Volta

you need a better wifi router with 1Gb ports then VM can do with hub in modem mode


Before moving to hub4, I had a tplink mesh system, with hub in modem mode. VM Connect app wont work in modem mode