Forum Discussion

peteclen's avatar
peteclen
Tuning in
2 years ago

Hub 4 not detected by VM Connect

When I was unable to login to hub 4, I was advised to reset. That worked and I can now login. However, the VM Connect app will not now detect the hub!
legacy1's avatar
legacy1
Alessandro Volta
2 years ago

you need a better wifi router with 1Gb ports then VM can do with hub in modem mode

  • peteclen's avatar
    peteclen
    Tuning in
    2 years ago

    Before moving to hub4, I had a tplink mesh system, with hub in modem mode. VM Connect app wont work in modem mode

    • John_GS's avatar
      John_GS
      Forum Team
      2 years ago

      Hi peteclen 

      Thanks for coming back to the thread.

      Have you got a VPN on your device at all either via an app or in-built security? If so, could you disable it and try connecting to the app again please?

      Best wishes.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 years ago

      It will not work when the Hub is in modem mode because there is nothing to configure.  All configuration would have been via your Mesh system. 

      • peteclen's avatar
        peteclen
        Tuning in
        2 years ago

        Not using any VPN. Hub also not in modem mode.

        Given that I've also had occasional internet drop outs, do I need hub replacing?