Forum Discussion

Grumps70's avatar
Grumps70
On our wavelength
2 years ago

Hub 4 & Connect app.

Hi all Here we go again. For ages now the connect app has been working fine. A few days ago the hub 4 done a reboot during the day for some reason. Since then the connect app can no longer find the ...
Alex_RM's avatar
Alex_RM
Icon for Forum Team rankForum Team
2 years ago

Hi Grumps70,

Thanks for posting and sorry to hear you're having some issues with the Connect App. 

Glad to hear the hub is working fine, can you try uninstalling and re-installing the Connect App? Have you tested it on a different device?

Alex_Rm

Grumps70's avatar
Grumps70
On our wavelength
2 years ago

2nd time of sending this response so do not know what is happening

Hi

I have lost count of how many times I have uninstalled and reinstalled the app. As far as the hub is concerned I can get the Internet OK either using WiFi or cable. The problem with the hub4 is that the app cannot find it and nor can I using 192.168.0.1 

I had this problem ages ago but the a hub then done a reboot one night and was then ok but recently I saw it do a reboot all by itself during the day and since then the app cannot find it nor can I using 192.168.0.1

I have tried all suggestions given but nothing at this end has worked so either the hub4 is faulty or it is something back at VM.

Regards

Alan