Hub 3 with red light

[Orangepeel71]

My Hub 3 has a solid red light on it but it’s not too hot so not sure why that light is on permanently. Coincidentally my internet has been very intermittent in dropping out or the speed has been terrible. I’ve reset it via the pin hole but no luck. Spoke to someone and the only advice I was given was to move it higher even though I told them it was on top of a cabinet and not in the cabinet and it’s as high as it can go. Anyone else got a sensible idea I can try ?

[Ayisha_B]

Hi @Orangepeel71 👋

A warm welcome to our Community Forums and thanks for your post.

A red light on the Hub 3 is the overheating indicator.

Is the Hub out in the open and well ventilated? 

Please try the following steps:

•             Turn the power switch off on the back of the Hub.
•             Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. 
•             Switch the hub back on at the power. The Hub should now operate normally.
 

If the red light persists, then please respond to my PM 📩 and we can arrange for the Hub to be replaced.

[Orangepeel71]

Hi - thanks for the quick response- yep i can confirm it is out in the open and I’ve shut it down and restarted it. I’ve had it about 7 years in the same location so it’s had a good life but maybe it’s run out of steam ! Thanks.

[Ayisha_B]

Thanks for your time via PM @Orangepeel71 

The engineer visit has now been booked so the Hub can be replaced.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can also do this 👉 online or via the MyVM app by 4pm the day before the appointment.

If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

Let us know how the visit goes! 🙂