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Hub 3 restarts almost every night

Celey
Joining in

Hello

I'm already tired of that issue. Through 2 years everything was good. Last year before xmas period the pings, latency was high and unstable but still without any disconnections of the internet. After 2024 arrived the ping and latency became stable again but router starts restarting every or every second night at similar time 02:12-02:22 There is no difference if it's used at WiFi or modem mode.

I never had that kind of issue before. Please do not say about sending updates or those kinds of things because it's not really true.

I tried to do everything changing ethernet cable, restarting router, restarting by the pin at back cover, uploading previous settings, changing devices. Cables and splitters seems fine, there was even technician to change end part of the cable in the wall socket outside of the house.

The only thing which I didn't had chance to do is change the hub for the new one. Is there any chance the hub is faulty or the hub firmware?

13 REPLIES 13

jbrennand
Very Insightful Person
Very Insightful Person

Lets see the data and set up a BQM - do this..

______________________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

 


--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

17230000006.440256 qam40
25390000006.440256 qam17
35470000006.140256 qam18
45550000006.140256 qam19
55630000006.140256 qam20
65710000005.640256 qam21
75790000005.640256 qam22
85870000005.540256 qam23
95950000005.140256 qam24
106030000005.640256 qam25
116110000005.540256 qam26
126190000005.540256 qam27
136270000005.540256 qam28
146350000005.140256 qam29
156430000005.940256 qam30
166510000005.540256 qam31
176590000005.640256 qam32
186670000006.140256 qam33
19675000000640256 qam34
20683000000640256 qam35
216910000006.340256 qam36
22699000000640256 qam37
23707000000640256 qam38
247150000005.940256 qam39



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.390
2Locked40.9130
3Locked40.3190
4Locked40.3130
5Locked40.370
6Locked40.3100
7Locked40.980
8Locked40.360
9Locked40.380
10Locked40.960
11Locked40.9140
12Locked40.3120
13Locked40.9200
14Locked40.390
15Locked40.980
16Locked40.380
17Locked40.3110
18Locked40.990
19Locked40.3130
20Locked40.3200
21Locked40.380
22Locked40.370
23Locked40.3180
24Locked40.3260

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

13660000046.3512064 qam11
22360000041.3512064 qam13
33010000042.3512064 qam12
44309995743.3512064 qam10
54959999844.8512064 qam9



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0010
2ATDMA0000
3ATDMA0010
4ATDMA0000
5ATDMA0000

Network Log

Time Priority Description

24/01/2024 02:21:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2024 17:10:11criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2024 15:59:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2024 15:59:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 19:49:9criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 10:00:4Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:55:4criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:18Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:12Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:12criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:53:5Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2024 18:23:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2024 09:38:55Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2024 07:38:22criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2024 02:22:51noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2024 20:44:51criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2024 00:33:54noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2024 00:33:54ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2024 19:13:13criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Here is first night without disconnecting.

Thinkbroadband Graph 

26/1/23

Thinkbroadband Graph 26/1/23 

again without disconnecting which is weird is it because i swap from modem mode to wifi on ethernet cable? Otherwise i wouldn't be able to provide those network monitoring at modem mode.

Celey
Joining in

27/1/23

Still without disconnecting which is weird situation. Full month with problems and just suddenly it's stopped for now.

Thinkbroadband Graph 27/1/23 

Celey
Joining in

Is there any chance the issue only happens during modem mode? Or modem was blocking some updates? I've been always fan of modem connections because of the better connection and pings stability.

28/1/24

Thinkbroadband Graph 28/1/24 

29/1/24

Thinkbroadband Graph 28/1/24 

Client62
Hero

The current Hub 3 software is : 9.1.2208.100   ( see in Hub 3 menu at:  Admin >> Info ) if your Hub 3 has this version, software updates can be ruled out.