Hub 3 restarts almost every night

[Celey]

Hello

I'm already tired of that issue. Through 2 years everything was good. Last year before xmas period the pings, latency was high and unstable but still without any disconnections of the internet. After 2024 arrived the ping and latency became stable again but router starts restarting every or every second night at similar time 02:12-02:22 There is no difference if it's used at WiFi or modem mode.

I never had that kind of issue before. Please do not say about sending updates or those kinds of things because it's not really true.

I tried to do everything changing ethernet cable, restarting router, restarting by the pin at back cover, uploading previous settings, changing devices. Cables and splitters seems fine, there was even technician to change end part of the cable in the wall socket outside of the house.

The only thing which I didn't had chance to do is change the hub for the new one. Is there any chance the hub is faulty or the hub firmware?

[jbrennand]

Lets see the data and set up a BQM - do this..

______________________________________

In your browser’s URL box type in http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) (DONT click these links) - and hit return. No need to log in - just click on the “Router Status” icon/text at bottom-middle (Hub3/4/5) or top/right (SH’s) - of the Login page.
Then… Navigate to these “data pages” and just copy/paste the normal “Formatted Text” (not images) 3 FULL sets of data onto here – 2 tables from the Downstream, 2 from the Upstream, & the Network Logs pages. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again). If character limits are “exceeded” - just do two posts

Also, If you haven’t already, set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

[Celey]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	723000000	6.4	40	256 qam	40
2	539000000	6.4	40	256 qam	17
3	547000000	6.1	40	256 qam	18
4	555000000	6.1	40	256 qam	19
5	563000000	6.1	40	256 qam	20
6	571000000	5.6	40	256 qam	21
7	579000000	5.6	40	256 qam	22
8	587000000	5.5	40	256 qam	23
9	595000000	5.1	40	256 qam	24
10	603000000	5.6	40	256 qam	25
11	611000000	5.5	40	256 qam	26
12	619000000	5.5	40	256 qam	27
13	627000000	5.5	40	256 qam	28
14	635000000	5.1	40	256 qam	29
15	643000000	5.9	40	256 qam	30
16	651000000	5.5	40	256 qam	31
17	659000000	5.6	40	256 qam	32
18	667000000	6.1	40	256 qam	33
19	675000000	6	40	256 qam	34
20	683000000	6	40	256 qam	35
21	691000000	6.3	40	256 qam	36
22	699000000	6	40	256 qam	37
23	707000000	6	40	256 qam	38
24	715000000	5.9	40	256 qam	39

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	9	0
2	Locked	40.9	13	0
3	Locked	40.3	19	0
4	Locked	40.3	13	0
5	Locked	40.3	7	0
6	Locked	40.3	10	0
7	Locked	40.9	8	0
8	Locked	40.3	6	0
9	Locked	40.3	8	0
10	Locked	40.9	6	0
11	Locked	40.9	14	0
12	Locked	40.3	12	0
13	Locked	40.9	20	0
14	Locked	40.3	9	0
15	Locked	40.9	8	0
16	Locked	40.3	8	0
17	Locked	40.3	11	0
18	Locked	40.9	9	0
19	Locked	40.3	13	0
20	Locked	40.3	20	0
21	Locked	40.3	8	0
22	Locked	40.3	7	0
23	Locked	40.3	18	0
24	Locked	40.3	26	0

[Celey]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	46.3	5120	64 qam	11
2	23600000	41.3	5120	64 qam	13
3	30100000	42.3	5120	64 qam	12
4	43099957	43.3	5120	64 qam	10
5	49599998	44.8	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	1	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[Celey]

Network Log

Time Priority Description

24/01/2024 02:21:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2024 17:10:11	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2024 15:59:26	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2024 15:59:26	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 19:49:9	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 10:00:4	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:55:4	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:12	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:54:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/01/2024 09:53:5	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2024 18:23:43	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2024 09:38:55	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2024 07:38:22	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/01/2024 02:22:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2024 20:44:51	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2024 00:33:54	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/01/2024 00:33:54	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/01/2024 19:13:13	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Celey]

Here is first night without disconnecting.

Thinkbroadband Graph 

[Celey]

26/1/23

Thinkbroadband Graph 26/1/23 

again without disconnecting which is weird is it because i swap from modem mode to wifi on ethernet cable? Otherwise i wouldn't be able to provide those network monitoring at modem mode.

[Celey]

27/1/23

Still without disconnecting which is weird situation. Full month with problems and just suddenly it's stopped for now.

Thinkbroadband Graph 27/1/23 

[Celey]

Is there any chance the issue only happens during modem mode? Or modem was blocking some updates? I've been always fan of modem connections because of the better connection and pings stability.

28/1/24

Thinkbroadband Graph 28/1/24 

29/1/24

Thinkbroadband Graph 28/1/24 

[Client62]

The current Hub 3 software is : 9.1.2208.100   ( see in Hub 3 menu at:  Admin >> Info ) if your Hub 3 has this version, software updates can be ruled out.