Hub 3 red light permanently on

[Tblackwell]

Hi,

My hub 3 has a permanent red light on.

After checking a few posts here for solutions to this problem & trying them it still won't clear. 

I have tried the pin hole reset, powering it off for a few hours & unplugging everything from it and plugging it all back in again.

Is there anything I can try or does this need replacing?

Thanks in advance for any advice shared.

[nodrogd]

The LED driver that operates the light does wear out over time. In order to get a white light, the Green part of the LED is overdriven & this eventually fails just leaving you with just Red. This is the most likely cause.

As this still is a safety issue in itself, the hub will need to be swapped out by a technician. I have escalated this thread & a Forum Team member will post here shortly, take your details via Private Message & get a technician visit booked for you.

[Ashleigh_C]

Hi there @Tblackwell 

Thank you so much for your post and welcome to the community forums, its great to have you with us.

I am so sorry that you are facing this issue with your Hub, and thank you for trying the fixes already mentioned in other threads. As these have not worked I think it would be best to arrange an engineer via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[Ashleigh_C]

Hello again @Tblackwell 
Thanks so much for your private message and confirming your address, I have now booked you a visit for your Hub issue – you can check the date and time via your online account here. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message to confirm.
There will be no charge for this visit unless:
• The engineer diagnoses the faults as not being caused by our network/equipment 
• The engineer discovers that the fault or problem relates to your equipment
• The engineer discovers that the fault or problem relates to any system that we are not responsible for
The engineer will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account. 
Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the My VM app by 4pm the day before the appointment.
If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment