JL85
2 months agoJoining in
Hub 3 issues
We have had out Hub 3 for years now and over the past 12 months it has got worse. The connection drops out if we leave the room the hub is in, the pod is a load of rubbish, I can occas...
Regardless of the HUB you are provided keep in mind it's rented kit built to a cost.
I'd suggest looking into third party options, putting your existing HUB in modem mode, which will give you better results, and you'll be able to use it if you decide to move to another provider in the future (An example below):
https://www.amazon.co.uk/ASUS-Extendable-Parental-Scheduling-Compatible/dp/B0CPQ17L6W
You could try the below first... Or, if you can run ethernet cable easily, just run one to a wireless access point located in the "poor reception" area.
For bigger properties take a look at the TP-Link Deco range of Mesh systems
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Go into the Hub’s settings. Type in http://192.168.0.1 into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless signal >smart wifi - tick the disable “channel optimisation” box or the“Smart Wifi” box and save settings. May be different pathways and wording on the 3 Hub types This (message 2) is for a Hub3… https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-3-Wi-Fi-constantly-dropping/td-p/5391375
Then, go to advanced>wireless signal>security, rename the 2.4 & 5 GHz network ssid's. Just type over to change 'em to whatever you like and something that will differentiate them (e.g - Billybob_2 & Billybob_5) Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices. Use the same password for simplicity, Then, apply settings and restart the Hub. Your 2 wifi networks will now be clearly separated - and you can then select the network you want each device to connect to… individually from the "available networks" list on each of your devices.
Note all your wifi devices will need re-connecting to the new SSID's and passwords.
All things being equal, 5 GHz is always better/faster and subject to less congestion/interference (and is better for iDevice speeds than the 2.4 one - although the 2.4 one has the better "range" and will be needed when the 5 GHz drops out of range and some older/cheaper/dumber or “specialised” devices can only use this one.
You should also use a wifi analyser App (or Airport Utility on iOS) to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.
See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.
The final solution. that many of us on here adopted many years ago, is to stick the Hub3 into modem only mode and get your own higher quality wireless router - decent ones start at ~£50.