Hub 3 green flashing light

[Midbaz]

My Hub 3 just dropped for no reason. Wife and I both work from home so this is not good. I use the Hub in modem mode with a Deco Mesh and have had this setup for over a year. Cables are all connected. I’ve tried a couple of ‘switch it off, wait a few mins and switch it back on’. I can’t get into settings to try it in router mode as the page times out. I’ve called the number and they have done the quick tests and they show no fault but that the router is not connected’. I’d love to talk to a technician but it’s impossible to find a number!  

[Client62]

The signal to the Hub 3 has been lost.   For us that means there is a VM service outage.

If you login to the Hub 3 menu using the Hub password, you may see "No RF Signal" on the status page.

[Midbaz]

I can’t get on to the router. I’ve tried a dozen times but the page ‘expires’. Messing around on the app I noticed there was an option to renew contract. II went through that process and received two emails confirming my purchase. Still no wi-fi this morning though!

really p’d off I had no emails, messages, nothing to tell me my contract was ending!

[Client62]

Failing to get to the Hub menu at http://192.168.0.1/ is common when a VPN is active such as Apple Relay.

[Midbaz]

I’m not using a vpn but I still have no wi-fi, still a green flashing light and no access to 192.168.0.1. Also no email, message or anything to say that mi wi-fi is reconnected under the new contract!!!

[Adduxi]

Have you tried connecting using the ethernet ports? I never connected to any of my Hub's using Wifi and I would never use the Connect app.

[Midbaz]

The Deco Mesh is connected via Ethernet. TV, soundbar also on Ethernet. Hub is in modem mode. I haven’t changed anything and this setup has been working beautifully for 18 months. I actually think VM may have terminated my contract despite me renewing. Would that give a green flashing light?

[Adduxi]

If you are in modem mode the admin console is 192.168.100.1  btw

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

Check the conf settings on the Hub. It will show if the Hub is still provisioned.

[Midbaz]

• Ah yes. Ivo
• etely forgot the op was different. However, it seems that VM have seen my renewal as a new connection and are telling me it will take 15 days!!! That is unacceptable. 

[Client62]

There really is something quite bizarre about the OP marking one of their rants as the solution.