Hub 3 constant red light of doom

[daz200]

Hello,

I've searched these forums and attempted all fixes mentioned to no avail…

Once the ambient air temp of our beautiful summer reaches around 19/20 degrees C, our router constantly displays the red light of doom. I have to reset it 3/4 times a day which, when we have members of our household WFH, is far from ideal. Then the children come home from school and WI-FI rage sets in when they cannot get online.

i have relocated the router several times which makes no difference, checked all connections - everything is fine. I’ve done a full factory reset of the router - this hasn’t helped….

Please can someone advise before we leave VM for good??

[Sephiroth]

If the router is hot to the touch, it is not in a safe condition and should not be used because it's a fire risk.  At least don't leave it on overnight not when the children are alone in the same room as the Hub 3.

It's high time that VM took some responsibility in quickly dealing with this before there is a tragedy.

A house has caught fire before because of VM equipment (it is a rare event) as a google search will reveal.

[Steven_L]

Hey daz200,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[daz200]

Thank you, I have replied.

[daz200]

Thanks. It isn’t hot to touch but is on the warm side. I’m not concerned about that really and certainly don’t feel like it’s going to burst in to flames, once the ambient temperature drops in general the router seems to then return to normal and I no longer need to reboot it constantly.

[Sephiroth]

It's entirely up to you.  The Hub is overheating, so much is obvious to you.  An electrical device can overheat for two principal reasons (1) it is inadequately ventilated and there is no component breakdown (yet).  (2)  An electrical component has broken down and, depending on what that component is, the feels warmer/hotter than it should.

Case (1) is probable if the Hub does not feel overly warm or hot. Mitigation is to ventilate the Hub.  You've made the ambient temperature point.  The red light is a warning that the Hub's temperature is outside its normal operating range which can lead to component breakdowns and case (2).   The latter case must be taken very seriously in terms of fire risk.

[Kath_P]

Hi @daz200, 

Thanks for coming back to via private message to confirm your information. 🤩

I have booked you in for the next available appointment. To view this please sign in to My Virgin Media here 👉 My VM. Once you log in scroll down to Orders & appointments then click on View your orders. Please note it can take up to 24 hours to show but you should also receive a text message with the details. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.

Please ensure there is someone over the age of 18 present at the time of the visit. If you need to change or cancel your appointment you can do this online or via the MyVM app by 4pm the day before the appointment. If you do miss an agreed appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment.

As you've mentioned the hub is hot to touch, we would recommend turning this off at the mains until the engineer visit - just as a health and safety precaution.

Let us know how the appointment goes. 😊

Take care.

[Sephiroth]

The Hub 3 is well known for its red light.  VM should replace all of them before the stuff hits the fan when a tragedy occurs.

[daz200]

Hi Kath,

The engineer arrived at 8am Saturday morning, he swapped the hub and was on his way. Fingers crossed this resolves our issue - thank you for your assistance.

[Sephiroth]

You got another Hub 3?  If so, see you again!