Hub 3 - Red light

[Peejay53]

I have exactly this problem on my Hub 3.  The LED has been red for at least 3 months and the wifi drops intermittently.  I have already carried out all the restart/factory reset/ etc. instructions, several times, and the issue remains.  I think my Hub just needs replacing, it's possibly 15 years old (I've been out of contract for 12y).

There is no way to get an engineer out unless the remote test shows a fault, which apparently it doesn't.  Can anyone suggest another way to access actual support rather than bots?

[MOD EDIT: Post split to create own thread]

[Matthew_ML]

Hey Peejay53, thank you for reaching out and I am so sorry to hear about this.

I am going to send you a PM, please look out for it but in the meanwhile please try these steps;

• Turn the power switch off on the back of the Hub.

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.

• Then use the power switch to turn the unit back on. The Hub should now operate normally. Cheers 

[Sephiroth]

Hub 3 is 8 years old at its supplied oldest.  The hardware model tells you if it's newer than 2016.  Anyway, it's faulty and needs to be replaced.  If you get another Hub 3, it'll eventually do the same as they are all recycled.

[Matthew_ML]

Glad we've managed to sort this out again, have a lovely weekend 🙂