Hub 3 - Red light

[RandyAndy]

Hi Carley, I have the same problem. Hub 3, red light on but connecting all ok. I called in to report the fault and they said it was due to WiFi upgrades in my area and would go in a few days. That doesn't sound right to me. I am worried about potential overheating. Please advise on next steps asap, thanks 

[MOD EDIT: Post split to create own thread]

[Vikki_M]

Hi there,

I'm sorry to hear about the red light on your hub.

If you've done the below, and the light remains, you'll need a replacement.

• Turn the power switch off on the back of the Hub. 

• Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. 

• Then use the power switch to turn the unit back on. The Hub should now operate normally. 
 I'll send you a private message now.

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