Hub 3 Red light constantly on

[dazz44]

I had a text from Virgin media to say we had planned maintenance on Monday 9th September but I never saw any outage or loss of service that day.

Last night Wednesday 11th the internet dropped out completely and when I checked the router I noticed the usual white light had turned red. I turned off the router and powered back up after 5 minutes once it went through it's checks still a red light.

I found a post tonight about factory resting with a pin, I've done this and after going through the setup still have a red light it did go green as it was going through it's checks. The hub isn't excessively hot and there's no smell of things getting warm. it's located on a shelf with nothing around it and has been for years I did check the status and the website router status pages shows everything is working. it did flag up intermittent signal on the virgin media check my area page.

My download speed is normal now although last night it dropped to 2mbps

Do I need a replacement hub?

Regards

Darren

[nodrogd · Accepted solution]

This is more than likely a failure of the LED driver, which happens in older hubs. As this can mask a safety issue, the hub will be replaced free of charge. I will flag this thread to the forum team for a priority response, & one of them should post here shortly & take you to private messaging to arrange a replacement.

[Molly_T]

Hi Dazz44 👋 Welcome to the community forum! Thanks for posting. 

Sorry to hear these concerns about your Hub 3 following some local issues. Let's take a closer look and arrange a replacement if needed. We will just need to send you a PM to confirm a few account details so we can arrange this for you.

I will do this for you now - you can find the PM in the top right corner of the page in your Inbox. 📩 We can then return to this public thread with another update when possible. Thank you for your patience in the meantime!

Wishing you all the best. 🌞