Hub 3 Red Light Stays On

[terraloam72]

Hi, we reconnected our Hub yesterday after 2 months whilst we had building work carried out in the house. Our Hub 3 now has a permanent red light showing, never had issues before. We do appear to have internet though.

I have reset a few times including 30 sec press of reset button at back. Feels slightly warm to touch, should I be concerned about overheating?

Regards,

[Client62]

Run the Network diagnostic tool ( from the Hub 3 menu )

Scroll down through the results and find the Temperature entry.   Is it normal ? 

[terraloam72]

Thanks for your reply. Yes, temperature normal.

Possibly starting to have other issues as well as permanent red light. A few times hub has lost internet connection and when I 'check service status; and click 'Test your Hub' every time it says 'Looks like we nee to reset the Hub'.

[Reece_MH]

Hi terraloam72 👋

Thanks for posting, and a warm welcome to the Forums.

I'm very sorry to hear you're seeing a red light on your Hub. I'm going to send you a private message to assist further. Please look out for it in the top-right, white envelope or by tapping your profile picture and selecting "Messages".

Thanks,

[terraloam72]

Issues resolve!! VM very quick in sending an engineer to replace hub and check connections etc. 🙂