Hub 3 Light Indicator Issue ...

[c0balt]

I noticed today that the normal white bar along the bottom front of my Hub 3 is red. It’s well ventilated, the unit and the white cable connection at the back are only slightly warm to touch. It’s working fine for broadband and wifi. Should I be worried? Or just leave well alone?

[Adduxi]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[c0balt]

Thanks. I contacted VM via their chat service. Apparently they need to send me a new modem...which should hopefully come next week. Certainly didn't appreciate them using the interaction about a technical issue to try to get me back on contract ... which is not happening. Really annoying.

[jpeg1]

Check in your MyVm account to see if it's actually been ordered.

[Akua_A]

Hi @c0balt 

Welcome back to our community forums and sorry to hear you are experiencing a red hublight. We can understand your concern and we want to best help. To best look into this, we are sending you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. 

Thanks, 

[c0balt]

Engineer visit booked for Friday 6th between 12-4pm.

[Tom_W1]

Hi @c0balt thanks for your reply - that's great news.

If you do need help following your engineer visit then please don't hesitate to let us know.

Many thanks