Hub 3.0 constant red light for over 6 months

[Sophatron87]

Hi, My Virgin media Hub 3.0 is displaying a constant red light, not the normal white light. It has been the case for over 6 months now, despite resetting, rebooting and trying all the advised methods.

The wifi is terrible, and has got worse over recent weeks, I am really struggling to have meetings when working from home and even our phones are now constantly disconnecting. Have run the network diagnostics and it just came up with 'Your home network has a few problems'.

What can I do, its driving us mad?

[jbrennand]

A VM person should help on here soon.

[Alex_RM]

Hi Sophatron87,

Thanks for posting and welcome to our community 😊

Sorry to hear you've had some issues with the hub, and thank you for going through the checks you have already.

We'll need to arrange an engineer visit for this, so I've popped you over a private message to get a few details from you.

Alex_Rm

[Client62]

tron ... as in bot ?

[deadman_uk]

My Hub 3 also has had a red light for over half a year just like yours. What does this mean? My wifi is also terrible.

[Kath_F]

Hi deadman_uk,

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're very sorry to hear you're having some issues with your Hub 3 displaying a red light. Just to double check, is the Hub currently in modem mode? If so then the light will be a magenta colour but can look quite red at times. This is perfectly normal and nothing to worry about. 

If it's not then please follow the below steps: 

• ➡ Turn the power switch off on the back of the Hub.
• ➡ Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight.
• ➡ Then use the power switch to turn the unit back on. The Hub should now operate normally.

If the red light still shows after doing the above, pop back here and let us know. We can then arrange an engineer to visit to swap out the Hub.

Thanks, 

[deadman_uk]

The hub is in router mode not modem mode. I have powered off and on the hub numerous times in the last 6 months including just now. The hub is upright. The light is red still 😞

[Sabrina_B]

Hi @deadman_uk 👋.

Thanks for reaching out to us, apologies for the issues that you are having with the red light on your Hub. We would need to bring you in for a private message so that we can resolve this for you.

Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
 

Thanks.
 

Sabrina

[Sabrina_B]

Hi @deadman_uk 👋.

Thanks for joining me in a private message, so glad we managed to resolve your red light issue quickly for you. Should you need us again, please do reach back out to us.

Sabrina

 

[deadman_uk]

Thanks for your PMed but the issue is not resolved yet. I am waiting for an engineer to come out. That's a bit premature to say that to be honest.