Hub 3.0 - Constant Red Light / Hot Device / Intermittent Wi-Fi

[Kinglearjet]

Hello all.

I have have a Hub 3.0 that has now had a solid red light activated for a few months now.  During this time I have had intermittent Wi-Fi dropouts from certain devices and the hub is extremely hot to the touch.

From the reading I have done, including on this forum the red light indicates a possible overheating issue. I have logged this with VM and explained I am concerned about the device because it is extremely hot all the time, but the response was to send an engineer out, and that's not until the 3rd of September.

I have been through all the troubleshooting of course and the device just gets hot again really quickly after each time its powered off, and my intermittent Wi-Fi dropouts continue.

My main concern is safety, but that was ignored completely when I logged the ticket with VM. 

Its rare I have to log anything with VM, so what are peoples thoughts?

[Client62]

Run the "Network diagnostic test" from the Hub 3 menu, scroll down to the result for "Temperature" is it Normal ?

[Adduxi]

Irrespective of the temperature, the Hub should be replaced as the overheating warning is not working correctly. This is an inherent risk.  Just wait here a couple of days for a VM Mod to pick this up and discuss directly.

[Steven_L · Accepted solution]

Hello Kinglearjet,

Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your router at the moment.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

You're very welcome Kinglearjet and if you get the chance, please do let us know how the visit goes.

Kind Regards,

Steven_L

[Kinglearjet]

Hi Steven.

Engineers have been and swapped out the overheating hub 3. Excellent result. Thanks everyone for your assistance. 

[Matthew_ML]

Glad to hear this 🙂