How to get Hub5 and wifi pods

[alphaklg]

Hi,

I just renewed contract with Gig 1 fiber , however i am facing issues with Wifi in parts of the house (1st floor and rear of the house). First I don't see a way to request a replacement of the Hub 4 for a Hub5 (never understood why i had a Hub4 in first place) and second the VM app is dumb and says i don't have a Hub or can't recognize it so no way to order pods. Calling the 0345 number just get me going circles until it disconnects.

Anyone could help me?

[Client62]

Request a Hub 5, but I fear they are again in short supply given the forum comments about used and mucky kit being re-issued to customers.

I'd avoid the VM Pods - even if 'free'.   Locked down network kit is no use to us.
A decent retail Wi-Fi Mesh would provide a Wi-Fi network that you can control / configure and works with any ISP.

[Steven_L]

Hello alphaklg,

Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your current hub and trying to order WiFi pods to help resolve your issues. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L