How to access hub IP address after installing mesh

[James19790]

I’ve had VM broadband for many years with no major problems. Currently have a hub 3 with 250mbps and always achieve higher than this. 

I have always had two rooms that struggled to be covered by the WiFi so a few years ago I installed a couple of Apple AirPort Extremes and switched VM router to modem mode. All has worked fine for about 6 years. 

I have just upgraded to a Tenda Nova MW12 mesh WiFi which seems to have worked very well and I still get the same speeds with great coverage in all rooms now. My only issue is that my car (Tesla model 3) won’t connect to the new mesh so I’ve been advised to switch the  VM hub back to router mode and run the nova APs in bridge mode. 

my issue is that none of the devices in my house will open the up address for the hub (192.168.0.1) to allow me to login and change the setting back. I’ve tried all the normal things of restarting everything etc but still doesn’t work. I have a mix of WiFi and wired devices and Apple / windows mix and none of them will even open the page - they all just time out. 

Does anyone know how I can access the hub page to change the mode? Thanks in advance. 

[SaltnVinegar]

Yes, two things. Firstly to access the VM hub in modem mode the address to connect to is ‘192.168.100.1’. Or, if you really want to put the hub back into router mode, you could always factory reset it. There is a small hole on the back of the hub, if you stick a bent paperclip or similar in the hole and keep it pressed in for a good 40 seconds; the hub should reset itself back to factory settings, ie router mode.

Incidentally, who suggested that you put the VM hub back into router mode, wasn’t one of VM’s offshore call centre workers was it, by any chance? Alas they have about as much technical nous as my cat - but their suggestion got you off the phone and they chalked up another successful closed call - so it's not all bad!

Think about it, suppose you did put your mesh into bridge mode - they would still be broadcasting the same WiFi setup, why would your Tesla suddenly connect?

You have, absolutely have been mis-informed. There is something odd between your Tendas’ and what the Tesla expects - and that needs to be investigated.

[BillBudd]

I think you need 192.168.100.1.

Kind Regards,

Bill

[James19790]

Thanks for the reply - really appreciate that and it was advice from a call centre!!

The error message I get in the car is to check the DHCP settings so I think it must be something to do with the fact that the car can’t find a single stable ip to connect to perhaps and is finding various APs and is confused - but my technical knowledge is only slightly better than your cat so not 100% sure!

ive tried turning all but the main mesh nodes off and it still wouldn’t connect so thought it was worth trying it again in router mode - but couldn’t see why that would work just didn’t have any other suggestions. And Tesla just say to reset the car - which also doesn’t work! 

[James19790]

This is error message in Tesla 

[legacy1]

Your Tesla is the problem maybe its wifi is faulty 

[asim18]

If your tesla is having trouble assigning IP address using auto-DHCP, you can try setting a static ip for the tesla.

Give the tesla a manual IP address outside the automatic DHCP range (to avoid any IP conflicts).

You can find the current DHCP range in your tenda web config page.

[James19790]

That’s a great suggestion - thanks. Not 100% sure how to do that but will have a google and will give it a go. I know the Tesla WiFi isn’t dodgy as it’ll connect to my phone as a hotspot and as fine before the change to the Tenda. I’ll try the static IP idea 👍🏻