Forum Discussion

wayne2022's avatar
wayne2022
Joining in
3 years ago
Solved

How do I order the Wi-Fi pods?

Hi how do I order the Wi-Fi pods as can’t get the connect app to work?
  • jbrennand's avatar
    jbrennand
    3 years ago

    see this
    ------------

    Its now called… Wifi Max see…….

    https://www.virginmedia.com/wifi-max

    You can call  0800 064 3850 to order the first one - or follow instructions on that website - or just wait here for a VM person to respond in a day or two and they will sort the first one for you . If you call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

    If not free to you… you will be charged £8/month (note - BT charge £10/mo for their whole home wifi solution). It’s a simple solution and should work for you. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option.

    See message 5 in this thread for how to connect Pods

    https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217

Nadster123's avatar
Nadster123
Joining in
3 years ago

Hi 

I tried calling for a second wifi pod but the agent couldn't get this ordered even went through the diagnostics.

 

The agent said to use the virgin media connect app which I have and recommends a pod which i cannot order from the app.

 

Please can i get help with this.

 

Thank you

Lindsand's avatar
Lindsand
On our wavelength
2 years ago

I also have the problem, I just want WiFi Max and my first pod, it seems like there are many hoops to jump through, many with no way out. I have tried calling, lots of automated menus none with my exact request and then hours waiting to speak to no one. I have also tried via the online chat and keep getting asked to download Virgin Media Connect which I have, then to run a test which I have done, then the conversation which is so asynchronous just disappears.

 

  • Travis_M's avatar
    Travis_M
    Forum Team (Retired)
    2 years ago

    Hi Lindsand 

     

    Thanks for posting on our community forum and sorry to hear you're struggling to order our WiFi pods.

     

    I'll drop you a private message now to collect some more information and investigate further, please keep an eye on your inbox for a message from myself.

     

    Regards

    • No-66's avatar
      No-66
      Tuning in
      2 years ago

      Hi Travis

      please could you PM me please, I am a new Volt customer and struggling to speak to a human being to order a Wi-Fi pod.

      many thanks 

    • John_GS's avatar
      John_GS
      Forum Team
      2 years ago

      Hi all.

      Sorry to hear of any WiFi issues.

      To check if a Pod is needed, use the Connect App to do a wireless scan in the property. This will optimise the connection where possible and then if it can't and a Pod is needed, you'll be prompted to order one.

      Any issues, please make your own Forum thread as easier to help 🙂

      Best wishes.