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Home printer and Ring door cam can't see or connect to new Hub4 router

djurornic
Dialled in

Hey Folks, 

I have the new Hub 4 printer, however, my home printer and my ring door cam can't see the network when I am trying to connect them to the router. Any ideas? I've read elsewhere this might be a problem between 2.4 & 5hgz but the previous router had the same config and all devices connected no problems at all.

MTIA!

Djuro

18 REPLIES 18

carl_pearce
Wise owl

Try disabling 5Ghz within the HUB settings, connect the devices, then re-enable.

jpeg1
Alessandro Volta

If that doesn't work, go into the WiFi settings on the two devices, and if the previous connection to the old Hub is still listed there delete/forget it. 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

legacy1
Alessandro Volta

Get a better router with 1Gb ports and use hub in modem mode

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@legacy1 wrote:

Get a better router with 1Gb ports and use hub in modem mode


Helpful as always 🙄.

jpeg1
Alessandro Volta

@legacy1 wrote:

Get a better router with 1Gb ports and use hub in modem mode


Now why didn't I think of that ?

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.

djurornic
Dialled in

Thanks @legacy1 but both devices were working fine before with the hub 3 on both 2.4 & 5ghz frequencies.....

legacy1
Alessandro Volta

Go back to hub 3

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Client62
Hero

There is no mention of any devices having been successfully connected the Hub 4 Wi-Fi.

I'd focus of the instruction manuals for these devices.  Factory reset them and then proceed as if they were brand new out of the box & performing the first time install as outlined in the manual just as you did for the previous Hub 3 except you are using the new SSID and Password of the Hub 4.

Hi Client62 - yes, my laptop and all other devices like tablet and phones connected no issues. It's just printer and door cam.....