Home printer and Ring door cam can't see or connect to new Hub4 router

[djurornic]

Hey Folks, 

I have the new Hub 4 printer, however, my home printer and my ring door cam can't see the network when I am trying to connect them to the router. Any ideas? I've read elsewhere this might be a problem between 2.4 & 5hgz but the previous router had the same config and all devices connected no problems at all.

MTIA!

Djuro

[carl_pearce]

Try disabling 5Ghz within the HUB settings, connect the devices, then re-enable.

[jpeg1]

If that doesn't work, go into the WiFi settings on the two devices, and if the previous connection to the old Hub is still listed there delete/forget it. 

[legacy1]

Get a better router with 1Gb ports and use hub in modem mode

[carl_pearce]

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@legacy1 wrote:

Get a better router with 1Gb ports and use hub in modem mode

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Helpful as always 🙄.

[jpeg1]

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@legacy1 wrote:

Get a better router with 1Gb ports and use hub in modem mode

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Now why didn't I think of that ?

[djurornic]

Thanks @legacy1 but both devices were working fine before with the hub 3 on both 2.4 & 5ghz frequencies.....

[legacy1]

Go back to hub 3

[Client62]

There is no mention of any devices having been successfully connected the Hub 4 Wi-Fi.

I'd focus of the instruction manuals for these devices.  Factory reset them and then proceed as if they were brand new out of the box & performing the first time install as outlined in the manual just as you did for the previous Hub 3 except you are using the new SSID and Password of the Hub 4.

[djurornic]

Hi Client62 - yes, my laptop and all other devices like tablet and phones connected no issues. It's just printer and door cam.....