High latency - is this reason for the drops in connection and slow speed?

[neoanderson]

Not sure if I'm having drops due to latency around 19-21, or something else?

my virgin signal isn't greatnot sure why this happens

[Adduxi]

More information please?  Which Hub, where is it sited and where are you measuring from?  Does this happen with wired connections? 

Run the following speed test using the FULL tests and post the result   www.samknows.com/realspeed

[neoanderson]

 I did this earlier before a dropout. Using a hub 5 on 1gb, located next to the TV. I’m over a meter away from the hub.

[Adduxi]

Is that the samknows result?  It looks different to any I've seen before.  As an aside, your Wifi signal is very poor at -81dBm.  Is the Hub in the open and up high to allow Wifi propagation?

[neoanderson]

This is from the the Virgin connect app that they are promoting, as it helps solve any connectivity issues. The router as alway been in the same place next to the tv along side facing an open room. The engineer said it was fine there. Anyway if improving the signal? I also have the wifi pods, sometimes the light flashes blue on them.

[Adduxi]

Personally I would remove the Connect app, but that's just my opinion.  The "proper" Samknow's app or running the test in a browser would be better.  However, you use Pod's and there is every chance your device is using the Pod instead of the Hub?  Also AFAIK, the Pod lights should be off when they are working correctly, so that's another problem.  Is the Pod too far away from the Hub?  They need to be in Wifi range to work, as they are just extenders.  If they are too far away, there is no Wifi signal from the Hub to extend !

[neoanderson]

The pods are within range no more than 2 metres in any direction. I checked this with the engineer. As my work pc is close enough to the router I’ve disconnected one pod. Virgin keep sending emails saying how fantastic the connection app is. I do agree it’s not great as it takes a good few minutes to check the speed. I’ve also used the Speedtest app. Although, it’s a pointless test in my mobile if the connection has dropped. When there are connection issue the app runs into a problem. If claim the credit for low speeds but I’m sure they’ll have an excuse for this. Is there any suggestion on improving the wifi if the levels are high? I’ve reset the router, in order to connect and work from home.

[Adduxi]

Suggestions for improving Wifi would be to get your own Wifi kit, but apart from that no.  I've only ever used the VM Hub's in modem mode, and have never used any of their Wifi kit. I have my own Router and Wifi Access Points.

[neoanderson]

Is this the best place to ask someone from VirginMedia to look into this? Can you check my stats etc, as the last time they needed to do something with the power settings? You would think the Hub 5 would have better technology and avoid these issues with previous hubs, especially if they're rolling this one out. 

[Adduxi]

Yes but it may take a couple of days for them to respond on these threads. Otherwise you will have to call them.