Help new router 5x as other ones faulty now cant connect wifi booster to new router

[Srn123]

Help I am wanting to connect the new 5x router to the virgin black booster pods they where connected to another 5x router and the engineer needed to change the router and now the pods will not pick up the new router 

[Cardiffman282]

See https://community.virginmedia.com/t5/Networking-and-WiFi/Pod-has-disconnected-since-upgrading-router... 

[Srn123]

Does the pod need to be reset somehow to connect with new router as the virgin connect app does not pick up the pod and I can't get hold of customer support as it keeps cutting off as the automated service keeps saying engineer is due to visit but they were here yesterday, and I cant fault the engineers we had about 7 different men out to sort the issue, one came all the way from Gloucester to fix the problem in south wales he was fixing the problem until 10 ish in the evening 

[legacy1]

VM have made more work for themselves by only they have to link the pods to the hub 

[Steven_L]

Hey Srn123,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your router at the moment.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L