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Alanb2's avatar
Alanb2
On our wavelength
2 years ago
Solved

Boosters not connecting to hub

Right so here we go again having issues with the hub just received a wifi booster tried to use the app but it can't find the hub been like this for weeks now I reset hub reinstall app but no joy so now to got two boosters that won't connect to hub the the hub kicks me off the Internet and it's not just my device it kicks of try to log Into hub no joy just won't load up. What the he'll is going on with virgin. 

  • Steven_L's avatar
    Steven_L
    2 years ago

    Hey Alanb2,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your WiFi pods. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

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  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Is this a Hub 4 ?   If yes, try a 60 second press of RESET, then leave to Hub 4 powered on to revert to the shipping condition.  This may restore the Hub menu / Connect app / VM Pods to operation, if it does not request a replacement hub.

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    2 years ago

    Hey Alanb2,

    Welcome back to the community and thanks for taking the time to post. I’m sorry to hear of the issues that you’re having with your WiFi pods. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L

      • Tom_W1's avatar
        Tom_W1
        Icon for Forum Team rankForum Team
        2 years ago

        Hi Alanb2 thanks for your reply.

        It does look like Stephen messaged you about this, did you receive this?

        If so, please reply to Stephen directly and he will be able to assist further for you.

        Many thanks