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HUB 5 5ghz channel keeps disappearing - Easiest route to getting replaced?

Tuning in

Had my hub 5 for about a year and for about 5 months had problems with the 5ghz channel disappearing randomly. Slowly gotten worse to the point where even a factory reset isn't bringing it back now and I'm reliant on the 5ghz.

The only setting on the router that isn't stock is the 5 and 2.4 being split. When the 5hz channel drops it cannot be seen by several (all) devices I own. Definitely a hub fault.

What the best way to get this replaced? I really don't fancy an hour on the phone to a call center going through scripts.



Forum Team
Forum Team

Hey @Gords78,

Welcome to the Community Forums and thanks for the post.

Sorry to hear you have been having this issue, looking into our systems you would benefit from having a technician sent out, for me to book this through for you, I will be sending you a private message to confirm some information.