Forum Discussion

pk99's avatar
pk99
Tuning in
2 years ago
Solved

HP Deskjet Printer set up issues

I have recently purchased an HP Deskjet 2710e printer and am having problems completing the setup through HP Smart. Despite trying multiple things it appears to be an issue requiring individual 2.4Gh...
  • Adduxi's avatar
    Adduxi
    2 years ago

    This is why my printers are all cabled .......  however....

    Just log into your Hub and temporarily disable the Smart Optimisation and the 5Ghz band wifi .  Once this is done, try to connect the printer.  If this is successful, re-enable the 5Ghz band and Smart Optimisation.  If this disconnects the printer when re-enabled, you can split the SSID as below. Note, if you have any of the VM Pods, you cannot split the SSID as the Pods will no longer work.

    • Access your Hub by navigating to 192.168.0.1
    • Login with the default login info (on base of Hub) unless you've already updated it.
    • Go to Advanced Settings > Wireless > Security
    • Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
    • Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
    • Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
    • Disable the Smart Optimisation on the wifi bands.

     

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago

This is why my printers are all cabled .......  however....

Just log into your Hub and temporarily disable the Smart Optimisation and the 5Ghz band wifi .  Once this is done, try to connect the printer.  If this is successful, re-enable the 5Ghz band and Smart Optimisation.  If this disconnects the printer when re-enabled, you can split the SSID as below. Note, if you have any of the VM Pods, you cannot split the SSID as the Pods will no longer work.

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
• Disable the Smart Optimisation on the wifi bands.