Forum Discussion

iwaddo's avatar
iwaddo
Tuning in
3 years ago

Guidance for VPN and Hub 5

I've looked through various posts on this forum about using VPN with the Hub 5 and was wondering if someone could direct me towards any knowledge articles posted by Virgin Media.  It seems that some ...
Hub5
vpn
legacy1's avatar
legacy1
Alessandro Volta
3 years ago
iwaddo wrote:

I guess the key question is whether or not using a VPN is supported and if so what has to be in place to make it work?

 

iwaddo wrote:

I found some suggestions about modem mode but I do not want buy a separate router.

 

Theirs your answer 

iwaddo's avatar
iwaddo
Tuning in
3 years ago

Thank you but I'm not really sure how that helps me.

As I said I'm not particularly technical. I am trying to ascertain why my VPN is not working when I can see in this forum others seem to be working.

Can anyone point me towards a definitive answer about whether VPN is supported?

Thank you for your support. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    3 years ago

    Virgin don't provide official support for use of VPN, but users can often help you on here if you provide details.

    The most reliable way to get it to work is using modem mode and your own router. 

    • iwaddo's avatar
      iwaddo
      Tuning in
      3 years ago

      I really never expected to have to buy my own router ðŸ˜²

      Hard to believe that Virgin do not recognise the number of people who are occasionally working at home.

      Since I posted yesterday I've learnt that some of my colleagues are working fine with the Hub5 so not sure what the difference is.

      Not sure if it helps anyone help me further but I have learnt that I am using an IPSEC VPN, always on.

      Thank you for any continued support.

      • legacy1's avatar
        legacy1
        Alessandro Volta
        3 years ago
        iwaddo wrote:

        I really never expected to have to buy my own router ðŸ˜²

        Over 15 years ago or so you had to so what the big deal? Like OoO look VM does router mode dose not mean its any good or supported for what you want to use it for.

        VM don't care if you work from home in which case they would like you to use their business package (not that they would support VPN any better) so in your case its a good thing there is modem mode that unless they go to the trouble of blocking protocols will work with any VPN.