Full WiFi signal but no internet

[jaffabfc1]

Hi, 

I have started having issues lately where if I go upstairs I still have full signal but the internet just goes off then comes back on then goes off again. As though it's buffering.

I do a speedtest and when it connects it's full speed.

When downstairs there is no issue which I don't understand.

It just seems to drop from full to more or less full then back to full which makes me have no internet. This is the same for all devices.

I have tried rebooting/factory reset/change name of 2ghz. A few other things too, this is something recent but nothing as changed can you advise?

I know the hub is oldish now and I think it's probably had its day as the signal isn't as powerful as it once was.

What could I do to sort it?

[Ilyas_Y]

Hey there @jaffabfc1 Thanks for reaching out to us on the VM forums. 👋🏼

I'm sorry to hear about the issues with the Wi-Fi / internet connection.
Can I ask if there's any devices or objects upstairs that may be affecting Wi-Fi?

E.g. fish tanks, other radio signals etc. 
When they drop out - are they connected but with no internet?

What devices do you have? How is the wired connection?
Let us know and we can go on from there.

Kind regards,
Ilyas.

[jaffabfc1]

I have wirelessly 5 phones/2 laptops/3 tablets/ring doorbell/4 TVs/ 3 fire sticks

Then 2 pcs and a hive that is wired

The wired ones are the same upstairs, the ones downstairs have now started going off intermittently. 

I currently work from home and every time the connection goes I have to resign in to the work laptop then work vpn and work software which is just taking forever and it's happening about a dozen times a day.

We have no fish tanks or anything 

[legacy1]

Get a better router with 1Gb ports use hub in modem mode

[jaffabfc1]

That is an option but it's an added cost.

Why should I pay £39 a month to buy extra equipment 

[Daniel_Et]

Hi @jaffabfc1, thank you for your responses.

Have you tried running checks on the Virgin Media Connect app? If so, is it detecting any issues and providing suggestions on how best to resolve them?

Advice on how to fix internet problems can be found here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[jaffabfc1]

Yes I have used the app but it shows good connection because it is connected all the time just the internet goes on and off. 

Once it connects after a few minutes it does the speed test and then goes off again.

It is getting worse and I am just going to go out and buy a router to make it easier as I need it sorting quickly

[Ashleigh_C]

Can you post your Hub status and logs? How to do this;
• Please go to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode),
• Don't log in, click on 'router status'
• Copy/paste the data from each of the tabs as text into a 'REPLY' as opposed to 'QUICK REPLY'. Please do not include your MAC address.
Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc 
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum