Flashing green light on hub 5

[had139]

My broadband has been down since 10:30 this morning. I’ve been waiting unsuccessfully to speak to someone on chat. Could someone check if there is a problem in my area and when it would be resolved please?

[had139]

I meant to say I’ve been through the troubleshooting on the website.

[Tudor · Accepted solution]

VM will not get to you post for 2 or 3 days. 

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers.

[had139]

Thanks. I managed to get through to someone on the chat who advised it would be working by 9:30pm that night. Fast forward to 7:30am and it’s still not working despite a restart.

[Kath_F]

Hi had139, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear there was a fault affecting you. I can see since posting, this has cleared and you've spoken to the team who have booked an engineer to attend your property. 

Please keep us posted on how the visit goes and if you need anything else, you know where we are. 

Thanks,