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Failure to attend installation appt

Pigsick1
Joining in

Had a failed installation on Saturday 16th - engineers didn’t turn up. Received differing information over the phone - one agent saying the the field engineer had cancelled the install due to us living on a busy road?! and mention of a nearby tree not on our property another saying this made no sense and to rebook and providing a new date (27/3/24). Is there anyway to get up to date info as to what is happening?

1 REPLY 1

Daniel_Et
Forum Team
Forum Team

Hi @Pigsick1 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear about the poor experience you've had and the contradicting information you've received 😔

Have you been given clarification on the situation since posting?

Please pop back to us at your earliest convenience.

Regards,
Daniel