In my opinion broadband should work as it should be without any drops like in other broadband providers, it’s not even 90% uptime for 3 days.
The challenge is you are on a residential connection, so no SLA, and no guarantee of 100% up time.
This is why you should have a backup plan if things do wrong, especially when using your connection for work.
I had a 19 hour full outage several weeks ago. I had to use my 4G internet backup during that time.
In my opinion broadband should work as it should be without any drops like in other broadband providers, it’s not even 90% uptime for 3 days.
Unfortunately it doesn't mean anything to have an opinion, it's in your contract you agreed to when signing up with VM.
Here's how the compensation system works:
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation
