Day 4 No Broadband

[RG1984]

Currently now onto day 4 of no Internet at all. I've phoned up and they said somehow my device has been kicked off the network and it would take a minimum of 24 hours to reconnect. I've not heard anything back since and still without internet. Pretty shocking service all round, No time frame given, no updates, no nothing.

[jpeg1]

That sounds like the usual nonsense made up on the spot to get rid of a caller.

Phone 0800 561 0061 to check for a known local fault. If there isn't one, phone again and report it as a definite loss of connection. 

[RG1984]

now onto day 9 with no internet, no urgency from virgin media at all! We've had an engineer out who couldn't fix it, said the issue is in the pit outside. No ETA still no care in the world from VM. Now considering changing provider at this point

[HUGH_EFFO]

make sure you are getting compensation, for each day you are without broadband after 2 full days.

you should get £9.33 in credit for each additional day you are without service after 2 days.  You have been without service now for 9 days, so you should get a credit for £65.31, and counting.

[Steven_L]

Thanks for coming back to us RG1984, I have looked into this and can see that another technician has been booked to visit your home to look into the issues once again, have you been made aware and agreed to that visit?

Kind Regards,

Steven_L