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Damaged fibre cable

Matt1489
Joining in

on ‎27-01-2024 12:47

We were told by the VM installation engineer that the cable to the house was showing a measurement of -30 (not sure what units). He said he had booked in for the cable to be replaced, but it took 3 months to be installed the first time. We now have no Broadband at all and the hub is showing a slow pulsing white light, which other posts suggest is due to the faulty cable, what should we do? We were given a dongle whilst we waited for the first installation but O2 has really poor signal in out area, so it doesn't really work. 

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎27-01-2024 15:02

You will need to ring if you are looking a fast resolution.  The VM Mods on this Community Forum can take several days to respond.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Arissa_H
Forum Team
Forum Team

on ‎29-01-2024 15:28

Hi Matt1489 👋🏼.

Thank you for posting, welcoming you onto our community forum 😊.

Sorry to see you are having issues with your cable and have no connection ☹. 

I can have a look for you, I will have to investigate 🧐.

I will have to private message you.

Please watch out for the envelope ✉. 

Ari - Forum Team


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