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Damaged fibre cable

Joining in

We were told by the VM installation engineer that the cable to the house was showing a measurement of -30 (not sure what units). He said he had booked in for the cable to be replaced, but it took 3 months to be installed the first time. We now have no Broadband at all and the hub is showing a slow pulsing white light, which other posts suggest is due to the faulty cable, what should we do? We were given a dongle whilst we waited for the first installation but O2 has really poor signal in out area, so it doesn't really work. 


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Very Insightful Person

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Forum Team
Forum Team

Hi Matt1489 👋🏼.

Thank you for posting, welcoming you onto our community forum 😊.

Sorry to see you are having issues with your cable and have no connection ☹. 

I can have a look for you, I will have to investigate 🧐.

I will have to private message you.

Please watch out for the envelope ✉. 

Ari - Forum Team

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