We were told by the VM installation engineer that the cable to the house was showing a measurement of -30 (not sure what units). He said he had booked in for the cable to be replaced, but it took 3 months to be installed the first time. We now have no Broadband at all and the hub is showing a slow pulsing white light, which other posts suggest is due to the faulty cable, what should we do? We were given a dongle whilst we waited for the first installation but O2 has really poor signal in out area, so it doesn't really work.
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Hi Matt1489 👋🏼.
Thank you for posting, welcoming you onto our community forum 😊.
Sorry to see you are having issues with your cable and have no connection ☹.
I can have a look for you, I will have to investigate 🧐.
I will have to private message you.
Please watch out for the envelope ✉.
Ari - Forum Team
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