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Cover missing

Gothicgman
Joining in

I’ve recently removed a shrub from my garden and notice my virgin exterior box cover is missing, exposing the wires to the elements, how do I go about in getting a new cover? Thanks

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

jbrennand
Very Insightful Person
Very Insightful Person

Also.. post up a photo of the damage so a VM Person can assess what the next step needs to be when they get here


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Martin_N
Forum Team
Forum Team

Hi Gothicgman,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the missing omnibox cover. 

We can certainly get an engineer out to replace the cover. 

^Martin