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Constant Red Light on Hub3

dspenguin
Joining in

Not sure if it is the warmer weather, but I have the same issue as lots of others on this forum.

My hub3 started having a constant red light that I cannot get rid of with a reboot or factory reset.

Looking at the other posts, the router is overheating...

Is there a way that I can raise a request for the router to be replaced?

Thanks in advance!

3 REPLIES 3

Carley_S
Forum Team
Forum Team

Hi @dspenguin 

Welcome to the community forums

Sorry to hear of your red light concerns. This is normally down to an LED error on the router rather than anything to worry about. 

We've checked the systems at our side and can see that your router has been on for 68 days straight without a reboot. 

Ensure that your router is out of direct sunlight and in an open and well ventilated area and please can try a 60 second pin hole reset on the router as the router has a long uptime flag. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request. Let us know when you've performed this and if the red LED is still present and we'll investigate this again on the systems at our side. 

Here to help 🙂
Virgin Media Forums Agent
Carley

hi @Carley_S,

Many thanks for looking into this for me.

I've had the hub3 for the past few years, and haven't had the red light until recently.  It is placed in a well ventilated area, and is not exposed to sunlight, direct or otherwise.

I'm surprised that the uptime to be that high as I rebooted not too long ago to see if it would resolve the red light.

Nevertheless, I have carried out a few more reboots and also a factory reset, and the red light returns each time.

Please can you check again from your side and let me know if there is anything I would need to do to from my side?

Thanks!

Hello dspenguin

Thank you for trying the information Carley posted.

As the red light is still happening, we'll need to arrange for an engineer to attend and swap the hub over.

If you don't mind, I will need to send you a private message to pass security and arrange this.
If you can check your logo at the top right of your screen that would be great. 
Regards     
Gareth_L