I just switched to Virgin Media for my broadband in November (it's now March) and have had to deal with constant outages and the service not reaching all rooms of the house since we signed up.
I'm aware that we can get wifipods to extend the service to all rooms, but the App for scanning the rooms can't pick up the signal in our farthest rooms so it's useless. I've tried calling to order wifi pods but every time I call, there is an outage in the area!, so they can't send me a wifipod until it is resolved (and they say they will call me when it's resolved in order to process a pod order, but of course they never do).
Not sure what I'm supposed to do here, but it's driving me crazy and the customer service is terrible. On top of that, the bill is going up next month...
