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Connection Issues - Intermittant Speed Loss & Latency

Tyranis
On our wavelength

2 weeks ago

Hi All

For the last month or so been having issues with intermittant speed loss and random spikes in latency.

I think I remember there being an issue in the area which was then resolved and that's when issues started happening.

After checking the router status I noticed a lot of CM-Status 24 and 16 issues in the networking log. After a reboot these persist being logged every 3-5 minutes or so.

Can anyone advise, see screenshots from the router status pages:

Network Log.PNGConfig.PNGUpstream.PNGDownstream3.PNGDownstream2.PNGDownstream1.PNGStatus.PNG

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Space Corps Directive 1742:
'No member of the Corps should ever report for active duty in a ginger toupee.'
16 REPLIES 16

Tyranis
On our wavelength

2 weeks ago

Updated log showing it continuing post restart more

network log2.PNG

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Space Corps Directive 1742:
'No member of the Corps should ever report for active duty in a ginger toupee.'
0 Kudos

Tyranis
On our wavelength

2 weeks ago

network log2.PNG

-------------
Space Corps Directive 1742:
'No member of the Corps should ever report for active duty in a ginger toupee.'
0 Kudos

Adduxi
Very Insightful Person
Very Insightful Person

2 weeks ago

Far too many PostRS errors suggesting noise on the circuit.  Check the connections are not loose.  A VM technician will need to find out the cause and sort it out. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Client62
Alessandro Volta

2 weeks ago

Look at the 3.0 Downstream channels, there are high numbers of Pre-RS Errors but much worst also many Post RS Errors ( i.e. uncorrectable errors ).  If these error counts are still rising a local noise fault may still be an issue.

Check all the internal coax cables are securely fitted to your VM Hub and to your VM TV equipment. 
Check external connection boxes still have covers intact and not letting rain onto the cables / splitters.

Tyranis
On our wavelength

2 weeks ago

Thanks both for advice, the cables seemed solid but I've taken them out (both the hub and tv box and the port into the house) and put them back in again as suggested, the coax's are 100% secure in place and seem fine. Just letting everything power on and settle and will post in an hour or so with the new logs if its still wonky.

-------------
Space Corps Directive 1742:
'No member of the Corps should ever report for active duty in a ginger toupee.'
0 Kudos

Adduxi
Very Insightful Person
Very Insightful Person
In response to Tyranis

2 weeks ago

It would also do no harm to setup a BQM to monitor your circuit in the future, and it's free !

www.thinkbroadband.com/ping

VM will, in most cases, suggest you setup on anyway, so it's a handy thing to have running.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Tyranis
On our wavelength

2 weeks ago

Still getting errors, whats the best way of getting contact from Virgin Media?

Capture3.PNGCapture2.PNGCapture.PNG

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Space Corps Directive 1742:
'No member of the Corps should ever report for active duty in a ginger toupee.'
0 Kudos

Client62
Alessandro Volta

2 weeks ago

Check for a known local fault on 0800 561 0061 - it is an automated service.
Customer Services are on 150 or 0345 454 1111 from a non-VM phone.

legacy1
Alessandro Volta

2 weeks ago

@Tyranis wrote:

Config.PNG

How you get Maximum Number of CPEs 3?

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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