Hi AllFor the last month or so been having issues with intermittant speed loss and random spikes in latency.I think I remember there being an issue in the area which was then resolved and that's when issues started happening.After checking the router status I noticed a lot of CM-Status 24 and 16 issues in the networking log. After a reboot these persist being logged every 3-5 minutes or so.Can anyone advise, see screenshots from the router status pages:

Far too many PostRS errors suggesting noise on the circuit. Check the connections are not loose. A VM technician will need to find out the cause and sort it out.

Look at the 3.0 Downstream channels, there are high numbers of Pre-RS Errors but much worst also many Post RS Errors ( i.e. uncorrectable errors ). If these error counts are still rising a local noise fault may still be an issue.Check all the internal coax cables are securely fitted to your VM Hub and to your VM TV equipment. Check external connection boxes still have covers intact and not letting rain onto the cables / splitters.

It would also do no harm to setup a BQM to monitor your circuit in the future, and it's free !www.thinkbroadband.com/pingVM will, in most cases, suggest you setup on anyway, so it's a handy thing to have running.

Check for a known local fault on 0800 561 0061 - it is an automated service.Customer Services are on 150 or 0345 454 1111 from a non-VM phone.

Tyranis wrote:How you get Maximum Number of CPEs 3?

Connection Issues - Intermittant Speed Loss & Latency

Tyranis
On our wavelength
2 months ago
Updated log showing it continuing post restart more
Tyranis
On our wavelength
2 months ago
Adduxi
Very Insightful Person
2 months ago
Far too many PostRS errors suggesting noise on the circuit. Check the connections are not loose. A VM technician will need to find out the cause and sort it out.
Client62
Alessandro Volta
2 months ago
Look at the 3.0 Downstream channels, there are high numbers of Pre-RS Errors but much worst also many Post RS Errors ( i.e. uncorrectable errors ). If these error counts are still rising a local noise fault may still be an issue.

Check all the internal coax cables are securely fitted to your VM Hub and to your VM TV equipment.
Check external connection boxes still have covers intact and not letting rain onto the cables / splitters.
Tyranis
On our wavelength
2 months ago
Thanks both for advice, the cables seemed solid but I've taken them out (both the hub and tv box and the port into the house) and put them back in again as suggested, the coax's are 100% secure in place and seem fine. Just letting everything power on and settle and will post in an hour or so with the new logs if its still wonky.
- Adduxi
  Very Insightful Person
  2 months ago
  It would also do no harm to setup a BQM to monitor your circuit in the future, and it's free !
  www.thinkbroadband.com/ping
  VM will, in most cases, suggest you setup on anyway, so it's a handy thing to have running.
Tyranis
On our wavelength
2 months ago
Still getting errors, whats the best way of getting contact from Virgin Media?
Client62
Alessandro Volta
2 months ago
Check for a known local fault on 0800 561 0061 - it is an automated service.
Customer Services are on 150 or 0345 454 1111 from a non-VM phone.
legacy1
Alessandro Volta
2 months ago
Tyranis wrote:
How you get Maximum Number of CPEs 3?
Tyranis
On our wavelength
2 months ago
2 TV boxes, 1 phone? I'm not certain what CPE truly is, one of the boxes is upstairs wireless connected phone is RJ45 into the hub, coax goes into hub and living room TV box via engineer installed splitter.
Tyranis
On our wavelength
2 months ago
I double checked the splitter again, all 4 cables are solid but reseated anyway. 1 coming from the port into the house, 2 into the TV boxes 1 downstairs, 1 upstairs and the hub. Not sure if this answers the 3 CPE question