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Connect App issues

Sloan52
Joining in

2 weeks ago

Can't log in to connect app since activating a WiFi pod. Was working before but not recognizing login now. Tried all usual things - clear cache / data uninstalled and reinstalled etc

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2 REPLIES 2

Adduxi
Very Insightful Person
Very Insightful Person

2 weeks ago

It may take a day or two for the backend database to catch up with the new installed Pod.  If it doesn't work after this you may need VM to try and register the Pod to your account again.

Personally I wouldn't bother with the app, it's more trouble than it's worth.  Use the Hub's admin console instead.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
Forum Team
Forum Team

2 weeks ago

Hey Sloan52,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to login to the Connect App. Are you able to login to any of our other applications with the same details?

Kind Regards,

Steven_L

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