Cannot play BBC iPlayer at all on my laptop.

[paulphonak]

When I tried to play anything from BBC iPlayer on my laptop, it says 'BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.BBC iPlayer only works in the UK. Sorry, it’s due to rights issues.'

I am in UK and, according to 'What is my IP address' search, my IP location is London, even though I am based in West Yorkshire, and my ISP is AVAST Software s.r.o.

The question is how I can leave AVAST as I have no connection with them, and get to the point where I can watch anything from BBC iPlayer.  I have no problem watching the content on my phone as the IP is Virgin Media Limited with the correct location.

Thanks.

Paul

[vmrunreliable]

Maybe you have an Avast product installed and it's routing your network traffic through its VPN. Go to add / remove programs and check if any Avast products are installed.

[paulphonak]

That is the funny thing, I do not have any Avast products installed.  I disabled VPN as advised by BBC iPlayer but it does not make any difference.

[用心棒]

If the issue does not persist when using your browser's Incognito / Private window then review installed extensions / add-ons for cause.

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[Client62]

When you used the What is my IP address it returns the IP address seen for you visit to the website,
does that IP match or differ from the Public IP (IPv4) shown in the VM Hub menus ?

For our Hub the Public IP ( IPv4 address ) is found in the menu at:
Admin >> Info >> IPv4 address :   86.xx.xx.xxx

[Sephiroth]

Are you willing to do TRACERT BBC.CO.UK in your laptop's DOS window?  Then we can see what how you are routed?  Your own public IP address is not displayed so no worries there.

[vmrunreliable]

That's a shame, that answer was right on the upper limits of my technical knowledge 🤔

[paulphonak]

I used this method:

First, click on your Start Menu and type cmd in the search box and press enter. A black and white window will open where you will type ipconfig /all and press enter. There is a space between the command ipconfig and the switch of /all. Your IP address will be the IPv4 address.

The IPv4 address is different from the result from 'What is my IP?' website.

How can I resolve it?

[Sephiroth]

As requested earlier, please do TRACERT BBC.CO.UK in your laptop's DOS window.  Then we can see what how you are routed?  Your own public IP address is not displayed so no worries there.

On the IP address difference, how much of the difference can you show us without revealing too much of your IP address?  For example, is your IP location correct?    

[用心棒]

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@Sephiroth wrote:

⋮
On the IP address difference, how much of the difference can you show us without revealing too much of your IP address?  For example, is your IP location correct?    

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Consider going to IP address Lookup tool - IP.ME and then just posting the values reported for Organisation and ISP Name