Can’t set up HITRON Hub

[atd11]

I’ve just arrived at my new house and the wifi hub has been delivered. The Virgin Media isolator cable is in my room. However it connects all the way to the living area where this lead finishes. I cant unscrew the lead in my Virgin Cable, and so when I connect the end of the lead to my HITRON hub, it just flashes green and won’t connect. 

How do I connect onto wifi with this setup in my house?

 

[Client62]

VM New Install Assistance

Another home user with a Hitron !

Call the Pre-installation and delivery team on 0800 052 1734.

Explain what needs to be done and book an engineer visit to sort out the coax cables.

[atd11]

Hi there,

I have tried that number 4/5 times but keep on getting cut off.

Any other suggestions?

[jpeg1]

I'm not sure that number works on Sundays.

[atd11]

Any chance this can be fixed today then? 

[Cardiffman282]

See https://www.virginmediabusiness.co.uk/help-and-advice/get-in-touch/contact-us/ 

[Beth_G]

Hi atd11,

Thank you for your post, welcome to the Community Forums! 

From what you've said, it sounds like you have a Virgin Media Business Hub and therefore a Virgin Media Business customer. I'm afraid that we can only help with residential accounts from here, so we won't be able to offer any support. However Cardiffman282 has kindly provided the link to view the contact methods for Virgin Media Business above, so please do get in touch via either of the options listed from there. 😊

Sorry we couldn't be of more help!