Can no longer access hub 4

[Seagull79]

I have my Hub 4 in modem mode with a Tenda Mesh network.  I’m having some issues in one of the rooms so was looking to switch to the VM Wi-Fi pods.

I tried to use the connect app but that won’t find the hub even after rebooting.  I used to be able to access the hub from various devices but none will now connect.  I even tried hardwiring a laptop to the hub with no joy.

I work from home so don’t want to risk hard resetting the hub in case I lose my current network.

[Client62]

You are far from alone ...

https://community.virginmedia.com/t5/Networking-and-WiFi/Hub-4-Issue/td-p/5546504

[Seagull79]

Thanks - I realise that but the suggestion there causes me concerns

I don’t want to risk the hard reset as if it switched me back into router mode and I still can’t get into the admin console then I lose my current network and ability to work from my home office.

[legacy1 · Accepted solution]

set a PC with

IP 192.168.100.77

subnet 255.255.255.0 

then connect to modem for 192.168.100.1

[Sephiroth]

If you are in modem mode, the wretched CONNECT app won’t find the Hub.  This is a message from heaven:  stay away from the wretched CONNECT app and the stupid Pods.  Perhaps we should focus on the Tenda mesh and the details of your problem there.

[Carley_S]

Hi @Seagull79 

Welcome back to the community forums 

Sorry to hear you're having issues access the connect app. 

Are you also saying you can't access the hub's admin page anymore or is it just the connect app? 

You wouldn't be able to access the connect app when the hub is in modem mode, and also our WiFi pods would need our hub to be in router mode for them to work.

[Seagull79]

Sorry for the delayed reply but the VM email system but the notification of a response into my SPAM folder🙄

The answer below has allowed me to see the hub but I cannot get in as the password keeps being rejected.  I need to find a suitable time to do a hard reset and then test the system from there.

I don't have pods at the moment but couldn't access the hub to switch it back into router mode to do the tests.

Kind regards

[Steven_L]

Thanks for coming back to us Seagull79 and no apology needed 👍

Have you been able to try the hard reset that you mentioned in your last post or have you done it and still need further assistance?

Kind Regards,

Steven_L

[Seagull79]

Hi Steven,

I have been able to carry out the hard reset and, eventually, managed to get into the hub (it took a couple of reboots as it seemed to hang after doing an upgrade).

I am seeing higher than expected jitter on my connection using the VM Speed test tool.  Checking regularly over an hour, it is mainly between 3.1ms and 4.5ms with a low of 1.5 and a high of 7.4.

Could the high jitter rates be causing the issues I have where I find connection quality drops intermittently - especially when on home meeting applications?

Kind regards,

Jarrett

[legacy1]

setup BQM

Broadband Quality Monitor | thinkbroadband