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Arilian's avatar
Arilian
Joining in
8 months ago
Solved

Can no longer access my VM mobile acc

Hi, I had a sim with virgin, number but i cant find the account associated with it any more? It seems it was ported to 02 but i cant find any history regarding this 

  • Steven_L's avatar
    Steven_L
    8 months ago

    Hey Arilian,

    Welcome to the community and thanks for taking the time to post here on the forums. 

    Your mobile number and account would have been shut down and moved over to O2, when your services migrated over. If you had a handset loan agreement with Virgin Mobile, you would need to carry on paying Virgin Mobile for that until the full loan was paid off. Are you looking to find anything in particular on your account?

     

    Kind Regards,

    Steven_L

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  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    8 months ago

    Hey Arilian,

    Welcome to the community and thanks for taking the time to post here on the forums. 

    Your mobile number and account would have been shut down and moved over to O2, when your services migrated over. If you had a handset loan agreement with Virgin Mobile, you would need to carry on paying Virgin Mobile for that until the full loan was paid off. Are you looking to find anything in particular on your account?

     

    Kind Regards,

    Steven_L

    • Arilian's avatar
      Arilian
      Joining in
      8 months ago

      I want to know how it was migrated as I can’t find any information about this in my emails

      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team
        8 months ago

        Thank you Arilian for popping back to us. I would love to offer some further assistance but I'm not quite sure I understand you when you ask how it was migrated?

        When we merged with O2 all SIM deals were carried across to continue with O2, email confirmation of this was sent. You can now create a My O2 account to monitor your deal.