Burn marks on overheating router

[Samh1231]

The light on my router is forever red to indicate it is overheating. It is all often very hot to touch. Today I notice a burn mark on the router.

I have flagged this to customer support before who didn’t seem to care.

Before my house burns down, please provide me with appropriate steps. 

 

[legacy1]

Its a odd mark on the hub🤔

also hub is not plant pot do not water

[Adduxi]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[Cardiffman282]

Also unplug the thing and make a report to Trading Standards https://www.tradingstandards.uk/consumer-help/ 

[Client62]

A very odd splatter mark.
At that point on our Hub 3 the device is not even warm.

[Tudor]

Never seen a burn mark like that on any equipment, looks like something was dropped on to it. I wouldn’t water my plants with that fertiliser!

[Cardiffman282]

Yeah my initial impression was that it was some sort of topical acid burn. Also in fairness to VM I have never seen this before with a VM hub. 

[jpeg1]

Looks very like the calcium deposits left after water splashes have dried off.  Are you in a hard water area? 

[Robert_P]

Hello SamH1231

Sorry to see the Hub images and to hear of the red LED, we appreciate you taking the time to raise this via the forums and welcome to the community.

I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

[Client62]

... or the residue of Baby Bio