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Burn marks on overheating router

Samh1231
Joining in

2 weeks ago

The light on my router is forever red to indicate it is overheating. It is all often very hot to touch. Today I notice a burn mark on the router.

I have flagged this to customer support before who didn’t seem to care.

 

Before my house burns down, please provide me with appropriate steps. 

IMG_2098.jpeg

 

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9 REPLIES 9

legacy1
Alessandro Volta

2 weeks ago

Its a odd mark on the hub🤔

also hub is not plant pot do not water

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BQM, Test for outgoing ports and SSL/L2TP VPN test

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Adduxi
Very Insightful Person
Very Insightful Person

2 weeks ago

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Cardiffman282
Problem sorter
In response to Adduxi

2 weeks ago

Also unplug the thing and make a report to Trading Standards https://www.tradingstandards.uk/consumer-help/ 

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Client62
Alessandro Volta

2 weeks ago

A very odd splatter mark.
At that point on our Hub 3 the device is not even warm.

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Tudor
Very Insightful Person
Very Insightful Person
In response to Client62

2 weeks ago - last edited 2 weeks ago

Never seen a burn mark like that on any equipment, looks like something was dropped on to it. I wouldn’t water my plants with that fertiliser!


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Cardiffman282
Problem sorter
In response to Client62

2 weeks ago

Yeah my initial impression was that it was some sort of topical acid burn. Also in fairness to VM I have never seen this before with a VM hub. 

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jpeg1
Alessandro Volta

2 weeks ago

Looks very like the calcium deposits left after water splashes have dried off.  Are you in a hard water area? 

- jpeg1
My name is NOT Alessandro. That's just a tag Virginmedia sticks on some contributors. Please ignore it.
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Robert_P
Forum Team
Forum Team

2 weeks ago

Hello SamH1231

 

Sorry to see the Hub images and to hear of the red LED, we appreciate you taking the time to raise this via the forums and welcome to the community.

 

I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

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Client62
Alessandro Volta
In response to jpeg1

2 weeks ago

... or the residue of Baby Bio

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