Burn marks on overheating router

[Samh1231]

The light on my router is forever red to indicate it is overheating. It is all often very hot to touch. Today I notice a burn mark on the router.

I have flagged this to customer support before who didn’t seem to care.

Before my house burns down, please provide me with appropriate steps. 

 

[legacy1]

Its a odd mark on the hub🤔

also hub is not plant pot do not water

[Adduxi]

If the red LED persists after a pinhole reset, the Hub should be swapped out. This red LED is the overheat warning and should be working correctly. If you wait here a couple of days a VM Mod should pick this up and discuss directly with you.

[Cardiffman282]

Also unplug the thing and make a report to Trading Standards https://www.tradingstandards.uk/consumer-help/ 

[Client62]

A very odd splatter mark.
At that point on our Hub 3 the device is not even warm.

[Tudor]

Never seen a burn mark like that on any equipment, looks like something was dropped on to it. I wouldn’t water my plants with that fertiliser!

[Cardiffman282]

Yeah my initial impression was that it was some sort of topical acid burn. Also in fairness to VM I have never seen this before with a VM hub. 

[jpeg1]

Looks very like the calcium deposits left after water splashes have dried off.  Are you in a hard water area?