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Broadband drop-outs

wtf_is_this
Joining in

on ‎27-07-2024 11:28

Connection is terrible, wired Broadband keeps dropping,I've factory re-set the modem..no difference. This has been going on for weeks now. VM tech says everything is fine 😕

vm.PNG

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11 REPLIES 11

jbrennand
Very Insightful Person
Very Insightful Person
In response to wtf_is_this

on ‎29-07-2024 16:21

Whats the bqm looking like now?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Lee_R
Forum Team
Forum Team
In response to wtf_is_this

on ‎29-07-2024 16:44

Hi there, thanks for reaching out. Sorry to hear you're having an intermittent internet connection and for any inconvenience this may be causing you.  So that we can take a look on your behalf, I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R

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