Broadband & Tv

[Azz566]

Hi my WiFi has been messing about since Thursday and online it says postcode issue will be fixed by Tuesday morning, that’s 4 days no WiFi and no Tv, when is does work it keeps loading and bugging out. This frustrating, I got a family of 6 with 4 kids.

[jpeg1]

I feel for you. The only good news is that you will get compensation for each day, after the first two, but I'm sure you would rather have the broadband working. 

My connection is also down at the moment, but I have a 4g fallback so it all works except the TV. 

[jbrennand]

Nothing you can do until the known issue is fixed - other than as advised, activate a backup option.

Check first for any “known" local network faults in your location on the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

The "compensation "timer" can also be started on this number if appropriate.

[Carley_S]

Hi @Azz566 

Welcome to the community forums 

Sorry to hear that you're currently experiencing an area issue. I have taken a look at the systems at our side and can see that there is an intermittent signal issue identified still and the estimated fix time for this is 24th April 2024 at 12:10. You might find that your Virgin Fibre, Voice and Virgin TV services are intermittent, with the picture freezing or disappearing now and then. This could be extended or resolved sooner, but I can assure you the team are working to fix this as soon as possible for you. 

Try rebooting your equipment if you have any further issues after this time/date advised and keep us posted with how you get on.