TV, Broadband Down
Came home on Saturday to find TV down. This was noticed as a frozen picture tried changing channels to no avail. So go to Settings-->Connect to the Virgin Media Services now--> Connecting-->Preparing (Finished)->>Connecting (Failed whilst negotiating)...Go back to Connection Problem. There is a problem with the connection (C217).
Checking hub constant green light flashing. Go through the usual checks power off-->>remove power lead-->remove coaxial cable-->wait or waited for 10mins redo still the same. I Have down the same for TV Box nothing. Call (phonr still working) to virginmedia gets asked to repeat all the above to no avail..Engineer appointment made for today the 7th May late afternoon call. Odd thing is this when I do a service status for my post code it says Broadband ✔️TV ❌️ Telephone✔️ so why no TV, Broadband but only phone is home when status is only reporting TV down? Only posting for any insight from the knowledgeable here.
On checking again as I post I am getting a loading screen stuck at 16% with Error code (s101). TIA for any help.
FineAndDandy wrote:Checking hub constant green light flashing. Go through the usual checks power off-->>remove power lead-->remove coaxial cable-->wait or waited for 10mins redo still the same. I Have down the same for TV Box nothing. Call (phonr still working) to virginmedia gets asked to repeat all the above to no avail..Engineer appointment made for today the 7th May late afternoon call. Odd thing is this when I do a service status for my post code it says Broadband ✔️TV ❌️ Telephone✔️ so why no TV, Broadband but only phone is home when status is only reporting TV down? Only posting for any insight from the knowledgeable here.
On checking again as I post I am getting a loading screen stuck at 16% with Error code (s101). TIA for any help.
Flashing Green light on the hub means no incoming signal from VMs network. If you have followed the advice to check service status & there are no Broadband & TV outages then the issue is between the street cabinet & your equipment. VM do not monitor individual connections beyond cabinet level, so you will need to report the fault & a technician can be sent to investigate.
