Forum Discussion

benwiddowson82's avatar
benwiddowson82
Joining in
11 months ago
Solved

TV on 30day broadband contract

Hi guys

Hoping someone can confirm either way for me.

we have Gig1 on a 30 day rolling contract. I rang CS at various points this week to add TV to our package. Each time I’m told you can’t have any TV service on a 30 day rolling contract except once when the agent was progressing the order and the phone died. We previous had 3 360 boxes on a 30 day contract (not an expired 18 month one but 30 days from the start). I appreciate this is massively more expensive than an 18 month contract. Also a quick check at virgins 30 day broadband page suggests you can order stream on these packages. 
Thanks

  • John_GS's avatar
    John_GS
    11 months ago

    Hi benwiddowson82 

    Thanks for posting and welcome back to the community. 

    Sorry for the confusion over the Stream order. Stream boxes can be ordered on a thirty day agreement. 

    I can see that you've contacted the team and ordered this since the last post :).

    Please let us know if you need further assistance.

    • benwiddowson82's avatar
      benwiddowson82
      Joining in
      11 months ago

      Yeh. The thing is though, if I go to the virgin 30 day contracts page for broadband and follow the order journey it allows you to add stream. Checking the basket it shows both stream and the broadband as 30 contracts (72 for gig1 and 35 setup and nothing a month stream). I just don’t understand if I can order stream as a new customer with a 30 day rolling contract for broadband why I can’t as a non tv existing customer. I guess the option of just cancelling the broadband and reordering is always there. 

      • John_GS's avatar
        John_GS
        Forum Team
        11 months ago

        Hi benwiddowson82 

        Thanks for posting and welcome back to the community. 

        Sorry for the confusion over the Stream order. Stream boxes can be ordered on a thirty day agreement. 

        I can see that you've contacted the team and ordered this since the last post :).

        Please let us know if you need further assistance.