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Any known issues in NW6 - for Virgin Support

chrisobeer
On our wavelength

I've had an intermittent connection this morning, particularly on wifi, with the router restarting several times. Both wired and wireless connections are on at the moment but the wifi signal strength is way down from what it is normally. There are no issues showing in the service checker. Just wondering whether I need to have a fiddle with the router or things will get back to normal of their own accord.

1 ACCEPTED SOLUTION

Accepted Solutions

jbrennand
Very Insightful Person
Very Insightful Person

Did you try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Did you try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.


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John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Yes, I'd tried that. No issues reported. I've rebooted the router and the wifi signal is back up to full strength now. All sorted. I've no idea why the wifi signal was so puny before rebooting. Thanks.